Vibrant colors, relaxing rooms, the walls stickers selected by the employees or work surfaces enlarged. Opened on Thursday afternoon by St?phane Richard, CEO of Orange, the renovated building is now in March a call center staffed by some 500 employees. "This building demonstrates to me an important part of the company, which has gone through and continues to go through a deep crisis. Among the elements that we are up again, we noted the desire of employees to work in a nicer environment, "said the Director General before an audience of executives and elected officials. He added: "Our action plan includes several components. Some will give results quickly, but for others it will take more time.It is certain that in call centers, it will take several months to resolve certain problems. "

If the development of central Orange Avenue was considered there is more than a year, the social crisis has helped to initiate new tracks. Zen space with electric massage chairs has been installed. And icing on the cake, Wednesday and Friday, a Japanese massage specialist receives employees for sessions of 15 minutes of relaxation. But with a capacity of 16 appointments per week, the schedule of the practitioner is constantly full. "This is a test. If demand is constant, we increase the hours, "says Arnaud de Prin, director of sales activities of client services for the Great West.

3500 staff planned

Before the inauguration, St?phane Richard took care of receiving the local social partners."It recognizes that we're not out of the crisis is an important point," notes Dominique Leseigneur, Steward SOUTH. "Indeed, colleagues who now work here seem happy with their new premises, both conveniently located in the city and pleasant. However, two major points remain blocking: the hours and Saturday work, "he says.

Here, most people are working every other Saturday but found a small group that operates three Saturdays out of four. "The goal of our colleagues would reach a maximum of three on a Saturday," relays the steward. "We are a service company with the hours that go with it and it would be illusory to think that we can do otherwise," says the CEO. However, it leaves the door open: "We must think about work organization respects the balance of life for employees.In some cases it may be necessary to go through an increase in employment. "But the 3500 recruitments planned for 2010, its first since 1996, are designed to cope with attrition, the senior part-time and reintegration of some tasks.

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