Aeroports de Paris (ADP) plans to renovate the terminal at Roissy and Orly airports and to begin to improve the quality of service. The group, which manages the airports of Roissy Charles de Gaulle, Orly and Le Bourget, has indeed signed on Monday the new terms of economic regulation (CRE) with the State for 2011-2015. This includes an investment program of nearly 1.8 billion euros "primarily oriented towards improving customer satisfaction, the operational efficiency and optimization of existing capacity" according to the contract.

At Roissy, ADP plans to completely renovate the terminal 2B to $ 90 million over the next five years to operate the satellite terminal 2E S4 in the third quarter of 2012. The renovation of a satellite terminal should also continue.

The group also wants to complete the connection between terminals 2A and 2C in the second quarter of 2012 and the terminal 2F adapt to accommodate a full traffic to and from the Schengen area. At Orly, the halls 3 and 4 should also be reconfigured by 2015.

Measuring the satisfaction of passengers

ADP focuses on "quality of service and improved customer satisfaction." Ten indicators are established to assess the satisfaction of passengers, including cleanliness, signage and information, but also the availability of equipment in the terminals.

Finally, EPA sets a maximum annual increase of airport charges at 1.38% above inflation.

The group has also confirmed a reduction of 2% per annum of its workforce between 2011 and 2015.

Around 14:30, as the EPA has one of the finest performances of the CAC 40: it rose from 4.40% to 56.47 euros on a market down by 0.39%.