Even accused in a recent book – Confessions of a mole in center employment, published by Calmann-Levy – are "a machine radierles unemployed, public service employment has responded Friday in releasing the first report Activity of the Ombudsman. "The radiation concern only a few referrals," says Benedict Genuini, the incumbent created in early 2009 which estimated that "only 5%" of cases before it. "This finding contradicts the prejudice of radiation arbitrary or deliberate systematic, says former chairman of Accenture France. And it confirms that the majority of individual are determined at the first level of claims or the merits of radiation is not challenged by their recipients. "

Half of the records which go back on compensation issues related to entitlement to unemployment insurance and calculating the amount."The fusion ANPE-Assedic seems to have redirected the claims that were previously more diluted in the network, or processed by the sites," said Benedict Genuini. A significant proportion (13%) are also aids in recruitment, particularly relating to geographic mobility for the resumption of work away.

Six proposals "modest"

In the last quarter of 2009, the Ombudsman received 4103 cases, with a monthly average of 1368 lifts. "Nearly 550,000 registration records are moved each month by employment center, said the mediator guaranteed unsecured personal loan . The tradeoffs associated with these movements generate about 40,000 claims monthly. "Yet less than 4% back to Benedict Genuini.A given place "in the column of good news," he said.

Referrals receivable (after initial review by agency and outside letters of moods and information requests) represent 40% of the total. "The majority of cases teaches that this is not the regulation is at issue, but the application is made," says Benedict Genuini. More than half are successful conclusion, total or partial, and only 30% are rejected. "These are cases where it is not possible fairly to respond positively," justifies the center Employment Mediator, who want to provide added "particular care" to explain the rejection.

In conclusion, Benedict Genuini made six proposals "modest" to Christian Charpy, the CEO of Pole employment. "Their adoption would be likely to facilitate the relationship between employment center and its users," he warns.The mediator's suggestions include better write the letters sent to the unemployed in order to avoid certain formulations computer "predefined and disrespectful." As example of being informed of a request for reimbursement of an overpayment of compensation on the basis of a … "no reason".

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